Website Terms & Conditions
Really Rural Ltd are in the business of providing safe, fun and memorable activities and courses. Use of Really Rural Ltd’s website and the information contained on it and/or booking with us is subject to the following terms. We reserve the right to vary our terms and conditions at any time, but in respect of any booking, the terms and conditions which apply shall be those which you accept when you make your booking. Please read these terms carefully before completing your booking.
Use of the website
Whilst every care has been taken in the preparation of the contents of this website, the security, fitness for purpose and accuracy of such information is not implied and cannot be guaranteed. All information on this website is general information and does not constitute any advice or recommendation (professional or otherwise). Anyone who uses information on this site, does so at their own risk and shall be deemed to have indemnified Really Rural Ltd from any injuries or damages arising from such use.
Booking & Payment
Booking: Once you have discussed your requirements with Really Rural Ltd, and subject to availability, we will hold your activity date for up to 5 days. To make a booking you must be over eighteen years of age and complete our booking form. You must ensure that the details provided are correct and complete so we may process your booking. Payment: Unless special payment terms have been agreed between us a 50% deposit is required and the remaining 50% will be due 4 weeks before the activity start date. Bookings made within 4 weeks of the event start date must be accompanied by payment in full. If either the deposit, interim or final balance payment is overdue, this may be considered breach of contract between us, and Really Rural Ltd reserves the right to treat the agreement as cancelled by the client(s) and charge the appropriate amount.
Cancellations & Variations to Activity Programme by Really Rural Ltd
Should an activity/course have to be cancelled by Really Rural Ltd due to unforeseen circumstances such as staff illness, extreme weather, it will be re-arranged for another day or a refund given. Really Rural Ltd reserves the right to alter a planned programme or cancel an activity/course due to the unreasonable behaviour by the Client (includes non arrival, very late arrival or suspected of being under the influence of alcohol /drugs ). Really Rural Ltd may consider other reasons. In such instances any payment by the Client will be forfeited, without further recourse to, or liablity upon Really Rural Ltd.
Cancellation by the Client
If the booking is cancelled by the client (for any reason) the following cancellation charges will arise.
6 weeks or less before the event – 100% of costs payable – no refunds.
More than 6 weeks – we will issue vouchers or arrange a transfer to another day, activity or course of the same value. Where this is not possible the deposit is forfeited. An administration fee of £15 will be charged.
Friends or family are able to attend in your place. You need to provide us with 24 hour notification of the change, along with the name/s, contact number & email, if applicable dietary requirements.
In the event of illness preventing attendance – we will require documentary evidence in order to apply the cancellation policy with discretion.
The client acknowledges that it is reasonable for such penalties to arise, given the need for Really Rural Ltd to make preparations for activities/events.
Times for sessions are fixed so please arrive 10 minutes before your allocated start time. If one or more members of a group are late it may not be possible to incorporate them into the activity once instruction has started.
There must be 1 adult present for every 6 children (excluding Really Rural Ltd staff). For other childrens activities please discuss with Really Rural Ltd.
Activities go ahead unless the weather is deemed unsafe: e.g. storms, lightning, snow, torrential rain. Please dress appropriately for outdoor activities and the weather (see FAQs). In the event that Really Rural Ltd needs to cancel we will attempt to contact the activity organiser provided that we have the correct contact details.
The Client should inform all attending the activity that appropriate clothing and footwear for activities in the woods are essential. Really Rural Ltd recommends:-
- Sturdy boots, wellies or old trainers: NOT sandals
- Warm, tough clothing that you won’t mind getting a bit dirty – especially for bushcraft events!
- A waterproof jacket or anorak if rain is at all likely
- Warm hat & gloves
- In the summer we recommend people bring sun cream, hats and water to drink.
Really Rural Ltd is not liable for any losses or damage to personal clothing, footwear or effects.
Please Note: People may be prevented from taking part in Activities/Courses if Really Rural Ltd considers them to be inappropriately dressed for the weather/conditions/activity.
Safety equipment will be provided by Really Rural Ltd and must be worn.
Please Note: If you refuse to wear the provided safety equipment Really Rural Ltd cannot be held liable for any injury to yourself.
Really Rural Ltd want your activity/course to be an enjoyable experience. It is the responsibility of the Client to ensure the good behaviour of all attending. Unruly and out of control behaviour may lead to the cancellation of the activity with Really Rural Ltd, or the removal of the individual(s) from the activity. In such cases a refund will not be given. Really Rural Ltd will not be held liable or responsible for the actions of individuals. We ask politely that you’re on-time for your activity, we are not able to wait or extend the time of your activity session to cover late arrivals. We are fully booked most days, and have to be fair to both our staff and people who have the activity session following yours.
Clients should be aware of any special medical needs of those attending the activity (e.g. asthma inhalers, epipens etc); and that you – the Client – are able to cater adequately for those needs. Really Rural Ltd staff carry a basic 1st Aid kit on all activities. We would also suggest that if people have cuts and grazes on exposed skin, to have them covered.
Insurance & Bonafides
Really Rural Ltd is insured as Outdoor Activity Provider and have professional indemnity insurance cover suitable for all our activities. Lead instructors have current DBS checks and First Aid Certificates. Clients are advised to take out personal insurance of the type available to holiday makers, to cover the risks ordinarily covered by such policies, including personal injury, loss of belongings, money and cancellation.
Really Rural Ltd activities take place in the outdoors, which by its nature is not free from hazard. Whilst all reasonable precautions are taken to minimize the risk, the Client accepts that accidents including serious injury and death can occur without Really Rural being at fault and to that extent Clients participate at their own risk. The Client also recognises that Really Rural Ltd is not responsible for loss or damage to any or the Client’s personal property, including: vehicles, money, clothing or equipment. Really Rural Ltd accepts no responsibility for any mishap during a course from any instruction or information not given by Really Rural Ltd appointed instructors or assistants. Really Rural Ltd also takes no responsibility for any mishaps occurring as a result of the Client’s failure to follow intructions. Really Rural Ltd will only accept liability for physical injury to a Client that is shown to result from negligence on the part of Really Rural Ltd.
In the unlikely event that a Client has cause for complaint about a Really Rural Ltd activity or course, the complaint should be made to the Really Rural Ltd instructor during the event so that, if necessary, we can try and resolve the issue there and then. However, should the issue not be resolved satisfactorily, a complaint should be made in writing within 28 days, or this complaint will not be upheld. Really Rural Ltd will not accept a complaint after the end of an activity / course.
Vouchers can be used in full or part payment for purchasing activities at Really Rural Ltd. Vouchers are valid up to and including the expiry date shown. Vouchers are non-refundable, cannot be used to pay for gift vouchers and have no cash value and cannot be redeemed or exchanged in whole or part for cash – no change can be given. Vouchers can be transferred to another person. Vouchers are subject to verification at time of presentation and we reserve the right not to accept any vouchers that appear to be forged, damaged, defaced or tampered with. No responsibility will be accepted for lost, stolen or damaged vouchers. Photocopies are not accepted and such vouchers cannot be used. We reserve the right to vary these terms and conditions.
Free Prize Draws
Winners will be picked at random from all eligible entries, we reserve the right to substitute the advertised prize with an item of similar value and quantity if necessary, prizes are non transferable and no cash alternative is available.
At Really Rural Ltd, we take your privacy seriously and are committed to protecting your personal information. We aim to be clear when we collect your data and not to do anything you wouldn’t reasonable expect.
We collect personal information when you give it to us when you purchase our products (activity or course) or communicate with us. We do not currently use external organisations that collect and/or process personal data on our behalf and we do not share data with third parties. We always ensure only authorised personnel have access to your information. Relevant information will be shared with course staff to help them prepare for the delivery of an activity / course. Please note we are unable to accept liability for any errors resulting from data which you have provided incorrectly.
The type and quantity of information we collect and how we use it depends on why you are providing it. If you have purchased from us, we collect personal data from your booking form
- Your name
- Company name (if applicable)
- Your contact details
- Product and service purchased
- Subsequent data generated as a result of your participation in the activity/course.
We place great importance on the security of your personal information and will always try and take appropriate precautions to protect it. We follow strict security procedures in the storage and disclosure of information you provide to prevent unauthorised access. Our procedures mean we may occasionally request proof of identity before disclosing information to you. You retain control of your data and you have the right to ask us to stop processing your personal information.
You may receive occasional mail or e-mail updates and offers from Really Rural Ltd. If you would prefer not to receive updates and offers you can ‘opt out’ at any time.
External links disclaimer
The links to third party external sites provided through this site are for the convenience of visitors to this site. These sites are maintained by other organisations and Really Rural Ltd is not responsible for the content of third party sites and shall not be held responsible for any transaction concerning goods or services that visitors make with third party sites.
If you would like to make a complaint about how we process your personal data please contact Nikki Clarke at email@example.com or write to us at The Granary, Wicton Lane, Winslow, Bromyard, Herefordshire, HR7 4LP.
This policy may change from time to time. If we make any significant changes in the way we treat your personal information, we will publicise these changes on our website or contact you directly.
If you have any questions, comments or suggestions, please let us know by contacting firstname.lastname@example.org or 01885 489104.
The web design, text, images, graphics, photographs and all other material on Really Rural Ltd’s website are the copyright of Really Rural Ltd. Any use of materials, including but not limited to reproduction or incorporation of the whole or any part of it in any other work or publication whether paper or electronic media or any other form, is prohibited unless prior written permission of Really Rural Ltd has been obtained.